Lobby at Al Ain Palace Hotel in Abu Dhabi, United Arab Emirates

Privacy Policy

At Al Ain Palace Hotel, your privacy is important to us and we want you to be familiar with how we collect, disclose and otherwise use information about you. In this policy, when we refer to “Al Ain Palace Hotel”, “us”, “we” or “our” we are referring to an entity responsible for the processing of your personal data.
This privacy policy describes the information that we collect and how the information may be used by us. You are not required to provide any personal information to us unless and until you choose to make a reservation and/or a purchase, sign up for one of our email newsletters or other products, or otherwise use any of our services.

Personal data is any information that allows us to identify you as an individual in a direct or indirect way. Our web sites will explicitly ask when they need information that personally identifies you or allows them to contact you ("Personal Information"). Generally, this information is requested when making reservations, registering for newsletters or other promotional material, when requesting a particular service, or when sending feedback or when entering a competition.

• Your name, e-mail address, phone number, physical address;
• Demographic information and location, and government-issued identifiers;
• Your credit card and/or debit card details;
• IP addresses
• Information, feedback or content you provide regarding your marketing preferences, in surveys, comment cards, sweepstakes, or promotional offers on our Services and those of third parties;
• Other types of information that you voluntarily choose to provide to us.

We collect your personal information while monitoring our technology tools and services, including comment cards and email communications sent to and from Al Ain Palace Hotel.
• When you make reservations, stay at a property or plan or attend an event
• When you sign up for promotional offers and sweepstakes
• during your stay at a hotel
• When you provide your comments and feedback or communicate with us
• When you apply for career opportunities We also receive information about you from other sources, such as our business partners and publicly available sources. We combine information that we have about you from various sources, including the information that you have provided to us.

We are committed to ensuring that your information is secure. We maintain commercially reasonable security safeguards that are designed to protect the Personal Data we collect against unauthorized use, disclosure, alteration or destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee or warrant that your Personal Data is under absolute security with the existing security technology.

Under applicable law and regulations, you may, at any time, exercise certain rights, including the following:
• right to obtain confirmation from us as to whether Personal Data concerning you is being processed, and where that is the case, access to the Personal Data and information related to how it is processed
• request the correction and/or deletion of your personal information;
• request the restriction of the processing of your personal information, or object to that processing;
• object to the processing of your Data under certain circumstances
• opt out from processing of your personal information for direct marketing purposes;
• request the receipt or transmission to another organization, in machine-readable form, of the personal information you have provided to

Al Ain Palace Hotel web sites may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) comply with applicable law or with legal process served on Al Ain Palace Hotel, or the site; (b) protect and defend the rights or property of the hotel, or this site, and (c) act under exigent circumstances to protect the personal safety of users of goods and services of Al Ain Palace Hotel, the site, or the public.

Al Ain Palace Hotel does not sell, rent or lease its customer lists to third parties. Al Ain Palace Hotel does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Change of the statement

Al Ain Palace Hotel will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how Al Ain Palace Hotel is protecting your information.

Contact Information

If you have any questions or comments about our privacy practices or this Privacy Policy, please contact us by email at privacy@alainpalacehotel.com or by telephone at +971 2 599 6000

Privacy Policy

1. What types of Personal Data do we collect?

2. How do we collect this information?

4. How do we protect personal data?

5. What are your rights regarding Data?

6. What information do we share with third party?